Question 1

What is VIVID and what can I create?

Accepted Answer

VIVID is a multi-agent creative studio: it analyses your products, generates editorial images, creates AI testimonials with lip-sync, produces cinematic videos and edits them in a multi-track editor. All from one flow — no set, no studio, no crew.

Question 2

Which AI models do you use?

Accepted Answer

Images: Flux 2 Pro/Klein, Nano Banana Pro 2K/4K, Seedream 4.5, Ideogram v3, Imagen 4, GPT Image. Video: Veo 3.1 (Fast and Quality), Sora 2 and Sora 2 Pro, Kling 3.0/2.6/2.1 Pro, Seedance 1.5/2.0 Pro, Grok Imagine, LTX 2.3, Infinitalk and Pruna Avatar for lip-sync. Each model exposes configurable capabilities (resolution, duration, audio, start/end frame).

Question 3

How much does it cost? Is there a free plan?

Accepted Answer

Plans start at €4.99/month (Mini, 249 credits). Starter €14.99/month (750 credits, ~250 images or 4 min video), Pro €49.99/month (2,500 credits), Enterprise €149/month (7,450 credits). A Free tier is available to explore the platform with watermarked images and no video. 20% off on annual billing.

Question 4

Do generated images have a watermark?

Accepted Answer

Only on the Free plan. From Mini upward (€4.99/month) images are delivered without watermark and include a commercial-use licence.

Question 5

How does the AI Video Director work?

Accepted Answer

The AI Director is a chat that takes your brief ("6 shots of a moody photoshoot for the autumn campaign") and generates a full storyboard with shot list, suggested AI model per scene and cinematic prompts. You can review each shot and batch-generate them all, or pick which ones to render as video. Available in Pro and Enterprise plans.

Question 6

Can I create talking AI testimonials?

Accepted Answer

Yes. Upload 3 reference photos of a face (left profile, front, right profile), VIVID generates a brand-coherent 3/4 composite via Nano Banana Pro, then you can clone a voice (Starter+) and produce a lip-synced video using Infinitalk or Pruna Avatar 720p. The result is a complete testimonial ready for your campaigns.

Question 7

Is my content private?

Accepted Answer

Absolutely. All assets are stored on Cloudflare R2 in your personal account. We do not use your content to train AI models, do not share it with third parties and do not index it. You can delete your account and data anytime from settings.

Question 8

Can I change or cancel my plan anytime?

Accepted Answer

Yes. Upgrades are instant (credits prorated), downgrades take effect at the end of the billing cycle, and you can cancel with one click from settings. Credits never expire while the subscription is active.

Question 9

Which languages are supported?

Accepted Answer

The interface is available in Italian, English and Spanish. AI prompts work in any language. English prompts are most effective (it's the models' native language) but our Prompt Enhancer translates and optimises automatically.

Question 10

Do you offer refunds?

Accepted Answer

Yes. Money-back guarantee within 14 days of your first payment, in line with EU distance-contract regulations. Write to hello@vividai.tv and we'll process the refund within 5 business days.

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